Shipping policy

SHIPPING POLICY

Effective Date: September 27, 2026

At Pure Form Wear, we aim to make the journey from checkout to kitchen as straightforward as possible. This Shipping Policy explains how orders placed through https://www.pureformwear.online/ are processed, shipped, and delivered.

1. Shipping Address

Orders should be submitted with a complete and accurate delivery address.

Customers are responsible for reviewing shipping information before completing checkout. If an address is incorrect or incomplete, delivery may be delayed or the package may be returned to the sender.

If you discover an address error after placing an order, contact us immediately at:

[email protected]

We will attempt to correct the information before fulfillment, but an address change cannot be guaranteed once the order has entered processing or shipment.

2. Shipping Charges

We offer:

Free shipping on eligible orders.

For orders with a merchandise value of less than $10.00, a $5.99 shipping fee will apply unless otherwise stated during checkout or under a specific promotion.

Applicable shipping charges, if any, will be displayed during checkout before the order is submitted.

3. Order Processing

After an order is successfully placed, we generally begin processing it as soon as reasonably practicable.

Processing may include:

  1. Payment verification;

  2. Inventory confirmation;

  3. Product inspection;

  4. Order preparation;

  5. Packaging;

  6. Shipping-label creation; and

  7. Transfer to the applicable delivery carrier.

Processing times may vary depending on inventory, order volume, holidays, weekends, promotional periods, or circumstances outside our reasonable control.

4. Delivery Times

Estimated delivery dates are estimates rather than guarantees unless expressly stated otherwise.

Actual delivery time can be affected by:

  • Carrier capacity;

  • Weather;

  • Holidays;

  • Address accuracy;

  • Regional transportation conditions;

  • Customs or regulatory procedures where applicable;

  • Delivery-area restrictions;

  • Carrier delays; and

  • Unexpected operational events.

A tracking number becoming available does not necessarily mean that the package has begun moving through the carrier network.

5. Tracking

When tracking information is available, it may be provided to the email address associated with the order.

Customers should monitor tracking information and ensure that someone can receive the shipment where delivery conditions require it.

Tracking information is supplied by the carrier and may not update continuously.

6. Delivery Problems

If tracking indicates that a package has been delivered but you cannot locate it, please first check:

  • The front entrance;

  • Mailroom or package room;

  • Garage or other designated delivery location;

  • Household members;

  • Building management;

  • Neighbors; and

  • Any delivery instructions associated with the address.

If the package remains missing, contact us so that we can determine whether further investigation with the carrier is appropriate.

7. Damaged Packages

Please inspect cookware packaging promptly after delivery.

If a package arrives visibly damaged, customers should document the condition with photographs when reasonably possible.

If the product inside is damaged, contact [email protected] and provide:

  • Order number;

  • Product name;

  • Photographs of the package;

  • Photographs of the product;

  • Shipping label information; and

  • A description of the damage.

We will review the circumstances and determine an appropriate remedy under our Return and Refund Policy.

8. Incorrect or Missing Items

If an order contains the wrong product, an incorrect quantity, or a missing component, please notify us as soon as reasonably possible.

We may request photographs, order details, or other information necessary to investigate and correct the issue.

9. Multiple Items

Items from the same order may occasionally be shipped separately depending on inventory, fulfillment arrangements, packaging requirements, or carrier logistics.

If this occurs, separate tracking information may be provided where available.

10. Address Changes

Once a package has entered the carrier network, we cannot guarantee that a shipping address can be changed.

Any carrier redirection, intercept, or address-correction service may be subject to carrier rules and additional charges.

11. Returned or Undeliverable Packages

A package may be returned to the sender because of:

  • Incorrect address;

  • Incomplete address;

  • Refusal of delivery;

  • Failure to collect the package;

  • Carrier restrictions; or

  • Other delivery circumstances.

If a package is returned because the customer supplied an incorrect or incomplete address, we may require additional shipping arrangements before resending the order.

If the return results from an error attributable to us, we will review the matter and determine an appropriate resolution.

12. International Shipping

Unless specifically stated at checkout, this Policy is primarily designed for domestic U.S. shipments.

If international shipping is offered, customers may be responsible for applicable customs charges, duties, taxes, brokerage charges, or other destination-country fees unless expressly included at checkout.

13. Shipping Restrictions

Certain products, quantities, or destinations may be subject to shipping restrictions imposed by carriers, law, or fulfillment providers.

If an order cannot reasonably be shipped to the submitted destination, we may contact the customer to arrange an alternative or refund the affected order.

14. Shipping and Returns

Shipping charges and return transportation are handled according to the circumstances of the return.

Customers should consult the Return and Refund Policy before returning cookware or other products.

15. Force Majeure and Unavoidable Delays

We are not responsible for delays caused by events beyond our reasonable control, including severe weather, natural disasters, transportation disruptions, labor interruptions, government actions, infrastructure failures, carrier network disruptions, or other extraordinary events.

We will nevertheless make reasonable efforts to communicate material shipping issues when practical.

16. Contact

For shipping questions, address corrections, delivery concerns, or damaged packages:

Pure Form Wear
Attn: RYAN ALEXANDER PERRY
5420 Lbj Freeway, Suite 600
Dallas, TX 75240
United States
Email: [email protected]