Refund policy

RETURN AND REFUND POLICY

Effective Date: September 27, 2026

At Pure Form Wear, we want every kitchen essential you order from us to arrive ready to become part of your everyday cooking routine. Whether you are preparing a quick weekday meal in a frying pan, creating a family dinner in a wok, using a pressure cooker for a hearty dish, or steaming delicate ingredients, we understand that cookware needs to arrive in the condition you expect.

This Return and Refund Policy explains when products purchased through https://www.pureformwear.online/ may be returned, exchanged, or refunded.

1. Company Information

Pure Form Wear is operated by:

Invitation Homes Inc.
5420 Lbj Freeway, Suite 600
Dallas, TX 75240
United States

Customer Contact: RYAN ALEXANDER PERRY
Email: [email protected]

For purposes of this Policy, "Pure Form Wear," "we," "our," and "us" refer to the store and its operator, while "you" and "customer" refer to the purchaser or authorized recipient of an order.

2. Return Eligibility

Unless otherwise stated on an individual product page, eligible merchandise may generally be returned within 30 calendar days after the date of delivery.

To qualify for a return, the item should:

  • Be unused or only reasonably inspected;

  • Be in its original condition;

  • Be clean and free from food residue, grease, stains, scratches, burns, or other signs of cooking use;

  • Include original packaging, accessories, lids, inserts, manuals, and other components where reasonably available;

  • Not have been intentionally damaged or altered after delivery; and

  • Be accompanied by sufficient order information for us to identify the purchase.

Because cookware is designed for direct contact with food and high temperatures, products that have been used for cooking may be subject to additional inspection before a return or refund is approved.

3. Cookware-Specific Return Conditions

For health, safety, and quality-control reasons, customers should inspect cookware immediately after delivery and before using it.

A pan, wok, pressure cooker, steamer, or related kitchen item may not qualify for a change-of-mind return once it has been substantially used, seasoned, washed with inappropriate chemicals, exposed to excessive heat, or otherwise altered through normal or improper use.

This limitation does not eliminate any rights you may have concerning defective, damaged, incorrectly shipped, or otherwise nonconforming merchandise.

4. Damaged or Incorrect Items

Please contact us as soon as reasonably possible if your order arrives:

  • Damaged;

  • Broken;

  • Missing components;

  • With a defective lid, handle, valve, seal, or other essential component;

  • Different from the item ordered; or

  • With an incorrect quantity.

For damaged merchandise, please provide your order number and clear photographs showing the product, packaging, shipping label, and visible damage. Additional photographs may be requested when necessary to investigate a carrier claim or determine the appropriate remedy.

Where a product is confirmed to have arrived damaged or defective, we may offer a replacement, replacement component, exchange, store credit, or refund, depending on the circumstances and availability.

5. Non-Returnable Circumstances

A return may be declined when merchandise has been:

  • Used beyond reasonable inspection;

  • Burned, scorched, warped, cracked, dented, or otherwise damaged through use;

  • Damaged through improper cleaning or maintenance;

  • Modified or repaired without authorization;

  • Returned without necessary components;

  • Returned after the applicable return period; or

  • Damaged after delivery for reasons unrelated to a manufacturing defect.

Nothing in this section is intended to restrict rights that cannot legally be excluded or limited under applicable law.

6. How to Request a Return

Before sending merchandise back, contact:

Email: [email protected]
Attention: RYAN ALEXANDER PERRY

Please include:

  1. Your full name;

  2. Order number;

  3. Date of purchase;

  4. Product name;

  5. Reason for the return;

  6. Photographs, if the product is damaged or defective; and

  7. Your preferred resolution where applicable.

Do not automatically ship merchandise to the company address unless we have provided return instructions. An unauthorized shipment may delay processing.

7. Return Shipping

For voluntary returns based on customer preference, such as ordering the wrong item, changing your mind, or no longer needing the product, the customer may be responsible for reasonable return shipping costs unless otherwise agreed.

If the return is caused by an error on our part, such as shipment of the wrong product, or if the merchandise is confirmed to have arrived damaged or defective, we may provide return-shipping instructions or otherwise cover reasonable return transportation costs.

8. Inspection

Once returned merchandise is received, we may inspect the item to determine:

  • Whether it corresponds to the original order;

  • Whether it satisfies the return conditions;

  • Whether damage occurred before or after delivery;

  • Whether the item was used;

  • Whether all essential components are present; and

  • Whether a refund, replacement, or another remedy is appropriate.

Inspection does not necessarily mean that a refund has been denied or approved. A final determination will be communicated after reasonable review.

9. Refunds

Approved refunds will generally be issued to the original payment method.

Depending on your payment provider, bank, or card issuer, additional processing time may be required before the refunded amount appears in your account.

Unless otherwise required by applicable law, original shipping charges are not necessarily refundable when the return is based solely on customer preference.

If only part of an order is returned and approved, only the eligible returned merchandise and any applicable refundable charges will be credited.

10. Exchanges

Where inventory permits, we may offer an exchange for an eligible item.

An exchange may be preferable when a customer receives a damaged or incorrect item. If the requested replacement is unavailable, we may instead provide a refund or another reasonable resolution.

11. Refund Delays

If you have received confirmation that a refund has been issued but do not see the funds immediately, please first check with your payment provider or financial institution. Processing times vary.

If the payment provider confirms that no refund is pending, contact us at [email protected] so we can investigate.

12. Order Cancellation

If you wish to cancel an order, contact us as quickly as possible. We will attempt to accommodate cancellation requests received before fulfillment.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible and the customer may need to use the applicable return procedure.

13. Legal Rights

This Policy is intended to provide a practical return procedure and does not waive rights or remedies that cannot lawfully be waived.

This Policy is governed by applicable laws of the State of Texas and applicable federal law, subject to any mandatory consumer protections that may apply to a particular transaction.

14. Policy Updates

We may update this Return and Refund Policy periodically to reflect changes in our products, business procedures, technology, or applicable legal requirements.

The version published on the website at the time of an order will generally govern that transaction, subject to applicable law.

15. Contact

Questions regarding returns, exchanges, defective cookware, or refunds may be directed to:

RYAN ALEXANDER PERRY
Pure Form Wear
5420 Lbj Freeway, Suite 600
Dallas, TX 75240
United States
Email: [email protected]